| Administrative [ COBO ] |
• Sales lead document verification to ensure accuracy and compliance. |
| • Validation of customer eligibility and service offers. |
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| • Generation and tracking of work orders (WO) for service activation. |
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| • Coordination with other departments to facilitate service delivery. |
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| Remote Technical ( Back Office) |
• Service activation based on WOs through configuration and provisioning. |
| • Support through troubleshooting and resolving technical issues logged as Trouble Tickets (TTs). |
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| Field Technicians |
• Installation, maintenance, and repair of telecom services. |
| • Conducting site surveys to ensure readiness. |
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| • Coordination with the back office for troubleshooting and service assurance. |
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